dormakaba Opens Customer Discovery Center

Located in its Americas headquarters in Indianapolis, dormakaba has designed an interactive space that engages guests in hands-on, technology-driven collaborative activities. Although limited to virtual visits and extremely small gatherings at this time because of the pandemic, dormakaba expects to host customer visitors annually through a wide range of tours, training and interactive experiences. The Customer Discovery Center will host visitors by scheduled appointment only.

Located in its Americas headquarters in Indianapolis, dormakaba has designed an interactive space that engages guests in hands-on, technology-driven collaborative activities.

Customers can:

  • Discover and interact with dormakaba’s innovations.
  • Meet with dormakaba’s product and technical experts.
  • Provide ideas and insight to the company’s leadership team.
  • Enjoy an enhanced experience via a mixed-reality tour.
  • Hear real-life experiences from dormakaba customers.
  • See where and how dormakaba products are used and trusted.

“Our customers expect to see, touch, experience and otherwise directly engage with our products. The new interactive Customer Discovery Center allows us to ‘walk the talk’ when it comes to our products and expertise in access control innovations. It gives them a chance to be an integral part of the solutions they seek,” explains Alex Housten, COO, dormakaba Americas.

dormakaba’s Customer Discovery Center incorporates an open floor plan divided into multiple zones that highlight marquee products and access control technologies, and 12 specific markets including:

  • Airports
  • Colleges & Universities
  • K-12 Education
  • Government
  • Health care
  • Lodging
  • Market Rate Apartments
  • Retail & Commercial Facilities
  • Senior Living
  • Sports & Entertainment
  • Student Housing
  • Vacation Rentals

Interactive displays and multimedia content transport visitors into the spaces where access control technology solves problems. This design helps architects, designers, building owners, property/facility mangers, locksmiths, and security experts experience the difference the dormakaba’s high-performance access control solutions can make for the safety and security of their buildings and spaces. A customer journey wall highlights a wide variety of firsthand customer experiences with dormakaba access solutions.

Schedule a virtual or in-person tour.

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