The makers of the Trex RainEscape deck drainage system understand that even the most accomplished pros can sometimes use a helping hand. That idea inspired the launch of the new Pro2Pro Program, a free hotline that connects deck builders—professionals and DIYers—with real-time installation support from a Trex RainEscape expert. The service is available now to all Trex RainEscape customers in the U.S. and Canada.
“The Trex RainEscape system provides the most complete protection against moisture penetration of any deck drainage product on the market thanks to its over-the-joist, trough and downspout design,” says Dave Kile, founder of Trex RainEscape. “But to provide maximum protection it must also be installed properly, so we created the Pro2Pro hotline to help professionals and homeowners alike do just that. We want our customers to rest assured that should any questions arise during an installation, or they simply want some best practice tips and tricks, we are just a phone call away.”
Pro2Pro offers assistance at all levels, from guiding homeowners through a DIY installation to providing expert tips and techniques for professionals looking to improve installation time and performance. At the center of the program is a model deck built at the Trex RainEscape warehouse in Colorado that allows experts to provide step-by-step visual assistance and instructions via video call or chat. In addition to one-off consultations, the program is also available to distributors, lumberyards and dealers for product training sessions with new sales representatives and installers.
The Pro2Pro hotline is staffed by Trex RainEscape experts Monday-Friday from 9 a.m.-3 p.m. MT. Assistance is also available by appointment. For immediate help or to schedule a consultation, call (877) 348-1385 or email [email protected].
“We pride ourselves on the integrity of our products and want to back that up with the best-in-class service,” Kile adds. “Our hope is that the Pro2Pro program leads to more happy customers and increased referrals for our valued contractor partners.”