LaCantina Doors has earned the Pulse of the City News Customer Satisfaction Award for the third consecutive year, with a five out of five-star rating. Based on annual research, independent of industry participants to insure objectivity, the award identifies companies in the building and construction trades that provide customer service excellence and honors them with the Pulse of the City News Award.
The Pulse of the City News research team analyzes research and information gathered from many sources, including online business and consumer user-review websites, blogs, social media, business-rating services, and other credible sources, and determines a yearly rating for each company. Companies that receive the highest possible rating of four to five stars earn the Pulse Award.
LaCantina pushes design innovation and offers products that enhance the beauty and functionality of homes, commercial spaces, and their customers’ lifestyles. Their open-space products are known for aesthetics, operation, performance, fit and finish, and attention to detail that provides value.
In addition to continued product development, LaCantina invests attention to detail in their staff development, which is essential to exceed the industry standard for customer service. Training can include time on the production floor learning the product manufacturing process and onsite education understanding the elements of a successful installation. Customer service representatives also engage in field training through a ride along with service technicians to further their knowledge base. All employees are cross trained to ensure everyone understands how the company runs.
“Excellent customer service entails providing quality representatives to act with compassion and work with the customers toward a positive outcome,” notes Lee Maughan, VP and general manager, LaCantina.
Quality service also extends to the LaCantina service warranty. They provide expert advice and knowledge about the product with their first contact solutions strategy.
“If something goes wrong, LaCantina has a dedicated team of representatives with years of experience to troubleshoot issues until resolution,” reports John Costello, director of customer service, LaCantina.
The result of LaCantina products and services is an award-winning company, year-over-year, recognized as best-of/top-product/most-preferred by industry leaders,” according to Todd Corey, CBN awards coordinator.