LG Electronics Expands Air Conditioning Training Facility

LG Electronics USA Air Conditioning Technologies has expanded its North Texas training facility to provide after-market support, including training and call support for contractors and customers alike.
The LG Training Academy, located in the Dallas suburb of Farmer’s Branch, Texas, is nearly three times the size of LG’s previous facility, now expanded to more than 15,000 square feet of training and support space. The facility features a showcase of LG air conditioning and heating technologies, led by LG’s variable refrigerant flow (VRF) systems, as well as a lecture space for training courses.
“We want customers to know when they buy an LG product that they have someone behind them throughout the process, not just at the point of sale,” says Kevin McNamara, senior vice president and general manager, LG Electronics USA Air Conditioning Technologies. “From troubleshooting through our call center to training with working systems, our Dallas facility reflects LG’s commitment to our contractors and representatives.”
The facility features a customer call center, where LG representatives with in-field training can troubleshoot issues over the phone during business hours. LG experts can diagnose and solve a problem using equipment in the facility while still on the phone with a customer. 
The training facility enhancements demonstrate LG’s commitment to the U.S. marketplace, with a focus on providing training for customers and after-market support for customers and contractors throughout the country, McNamara explained.
The Dallas training facility is among four LG Training Academies in the U.S., including locations in Orange County, Calif.; Seacaucus, N.J.; and Alpharetta, Ga. as well as 30 partner academies across the country.

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