Online Tool Helps Users Reach Roll-Kraft Technicians

Roll-Kraft receives inquiries for technical information from tooling users and manufacturers of tube and pipe and roll formed products. The company has an online tool for reaching Roll-Kraft technicians and other personnel for answers to situations they are encountering on their mills. Roll-Kraft also has a link on their website to provide recommendations and advice, in addition to the videos available on the Roll-Kraft YouTube channel.

“Providing industry-leading technical advice and support is one of the factors that sets Roll-Kraft apart from the competition,” says Chuck Gehrisch, chairman and chief executive officer of Roll-Kraft. “Customers can expect a quick reply to their technical questions submitted via our website within one business day.”

Roll-Kraft is a provider of roll tooling to the tube and pipe and roll forming industry. It is the goal of the company to meet the customer’s requirements for delivery, and that the tooling will perform properly the first time it is loaded on the mill. Statistics in these areas are posted on its website and are available for a period of one year.

Learn more about Roll-Kraft and submit a technical question online.

Roll-Kraft has its headquarters in Mentor, Ohio, and maintains other facilities in Lombard, Ill., (Chicago Roll Co.); Houston, Texas (Roll-Kraft Texas); and Ontario, Canada (Roll-Kraft Ltd.). Calls to its main line, (888) 953-9400 or (440) 205-3100, are greeted by a live operator who can assist callers in reaching a technician, engineer, or sales staff, who can provide immediate assistance. Its fax number is (440) 205-3110.

For contact with Roll-Kraft that transcends time zones and working hours, the website features a contact form.

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