Otis has introduced its Otis ONE IoT service platform. Otis ONE is a connected elevator solution that personalizes the service experience through real-time information sharing, communication tools and maintenance insights. Otis is a unit of United Technologies Corp.
The Otis ONE digital platform combines more than 30 years of remote monitoring experience with cloud technology, machine learning and the internet of things to deliver customers, passengers and Otis service teams with a connected experience to offer real-time equipment health information in addition to predictive maintenance insights.
Within this connected digital ecosystem, information is gathered from elevators and escalators via smart sensor technology. Data is then sent to the cloud where it’s aggregated and analyzed, and delivered to customers and Otis service teams, all in real-time. Otis ONE leverages data from more than 300,000 connected units to create predictive insights and a service solution for customers.
Otis customers will benefit from real-time health data about their equipment. Using the Otis ONE Campus View, they can also view the entirety of their connected Otis portfolio all with the click of a button. Otis ONE enables access to the real-time information on equipment performance that customers need and want.
Otis ONE further enables Otis service teams to provide an efficient service experience. With Otis ONE digital insights, the platform turns customer equipment data into predictive insights so Otis teams stay ahead of potential issues, keeping equipment running and passengers on the move. It also means that when service is required, OTISLINE customer care can contact the customer and service professionals to arrive on site with the information and parts needed to enable return to service.
And for Otis customers, the Otis ONE two-way video connection between the elevator car and OTISLINE assures passengers will not be alone if help is needed.
Its connectivity not only helps to ensure customer equipment is up and running, but also delivers efficient service.
For more information on Otis ONE, click here or view the video.