Johnson Controls-Hitachi Opens Customer Experience Center

Johnson Controls-Hitachi has transformed its Dallas-area headquarters into an immersive product showroom and training facility. The new Customer Experience Center, which opened on April 20 in Irving, Texas, features commercial, light commercial and residential ductless HVAC equipment in two showrooms along with fully operational equipment in an interactive, state-of-the-art training lab.  

The new Customer Experience Center, which opened on April 20 in Irving, Texas, features commercial, light commercial and residential ductless HVAC equipment in two showrooms along with fully operational equipment in an interactive, state-of-the-art training lab.  

The grand opening featured a ribbon cutting ceremony and town hall session hosted by Shoji Akiyama, vice president and general manager of Johnson Controls-Hitachi.

“As our workplace model evolved during the pandemic to a remote-friendly format, our headquarter building was underutilized,” says Akiyama. “We took this opportunity to reconsider how we could better serve our partners and customers, and developing the new Customer Experience Center was the clear solution.”

The two showrooms within the 10,400-square-foot facility will be utilized as a showcase for the full product offering for both Hitachi and YORK ductless products. The innovative training lab will offer hands-on training to contractors, technicians and installers on live Hitachi and YORK equipment with training courses available on installation and commissioning for up to 20 students at a time. The Dallas location is the second Hitachi training lab to open in North America, and it’s part of a nationwide initiative by Johnson Controls to train the next generation of the HVAC workforce. 

Training sessions are now available for enrollment and mark the return of in-person courses since moving to an online format in March 2020. 

The Johnson Controls-Hitachi showroom and training center is located at 8304 Esters Blvd., Suite 810, Irving, TX 75063. Contractors and technicians interested in participating in training can learn more online.  

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