Protect Lighting Control System Investments With Wattstopper Service Contracts from Legrand

Legrand North & Central America has announced the launch of Wattstopper Technology-Enabled Service Contracts, an offering that brings added convenience and protection to lighting control system investments. The service contracts combine immediate remote support with onsite support and training delivered by the Wattstopper Remote Operations Center (ROC). The ROC is an extension of Legrand’s Service Center of Excellence located in Richardson, Texas, that has dedicated support technicians with the experience and resources to help maintain and optimize the lighting control system of a building.

The service contracts merge secure remote support technology (RACCESS) with dedicated factory-trained ROC technicians and field technicians to provide a complete set of coverage options for customers. The most common lighting control system issues can be addressed immediately with remote support, while more complex issues are resolved onsite by a factory-trained technician. Both networked Wattstopper Digital Lighting Management and Architectural Dimming lighting systems can be covered under the service contracts. Two standard options are being rolled out:

  • Connect Plus is the priority response package that includes dedicated ROC support, proactive system analytics, and priority onsite response. Annual onsite training and two annual onsite system tuning visits are also included in this package. Connect Plus is ideal for customers who need protection from unplanned interruptions and who want to keep their system running efficiently.
  • Connect Prime is the premium response package that incorporates 24/7 ROC support, proactive system analytics, and next day onsite response for issues that aren’t able to be resolved remotely. This package also includes two annual onsite trainings and quarterly onsite system tuning visits. Connect Prime is meant for customers with mission-critical facilities where lighting issues or interruptions require immediate attention and resolution.

“Having a service contract provides peace of mind throughout the entire lifecycle of a lighting control system, beyond project installation and completion,” says Ray Acciardo, director, services marketing at Legrand. “As lighting systems grow in complexity and become more connected and integrated, service contracts for lighting controls are a natural progression much like HVAC, fire, and security building systems.”

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